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Backup & Restore Troubleshooting

Files that are encrypted by using the Encrypting File System (EFS) are not backed up when you use the "Back up files" option in Windows Vista

You use the Back up files option in the Backup and Restore Center in Windows Vista. However, files are not backed up that are encrypted by using the Encrypting File System (EFS). Note The Back up computer option in Windows Vista correctly backs up and restores EFS-encrypted files.*

* This problem is fixed in Service Pack 1
Error message when you try to repair or recover Windows Vista Home Basic or Windows Vista Home Premium by using Windows Complete PC Backup and Restore: "You do not have a valid backup image to restore from"

When you try to repair or recover Windows Vista Home Basic or Windows Vista Home Premium by using Windows Complete PC Backup and Restore, you may receive an error message that resembles the following:

You do not have a valid backup image to restore from.

Additionally, you are asked to provide the location of a valid backup image.
Error message when you back up files to a storage device by using the Backup and Restore Center on a Windows Vista-based computer that has the Turkish Language Pack installed: "Backup could not complete successfully"

When you use the Backup and Restore Center on a Windows Vista-based computer that has the Turkish Language Pack installed, you receive the following error message when you back up files to a storage device that is larger than 2 gigabytes. For example, you receive this error message when you back up files to an external hard disk, to an optical drive, to a USB flash drive, to a personal media drive, or to a Secure Digital (SD) card that is larger than 2 gigabytes:

Backup could not complete successfully.
Backup is continuing.

Message that you receive when you use the "Backup and Restore Center" Control Panel item in Windows Vista: "Label and insert a blank disk"

When you use the "Backup and Restore Center" Control Panel item to back up files and folders in Windows Vista, you receive the following message:

Label and insert a blank disk
Please write the following label on a blank disk and insert it into drive:\
ComputerName Date Time Disk 1


If you click File backup needs attention in the notification area, you receive the following error message:

The disk in the drive cannot be written to.
Please write the following label on a blank disk and insert it into drive:\
ComputerName Date Time Disk 1


You experience this behaviour even if the CD drive or the DVD drive contains a writable disc.
A Windows Vista-based computer that has a Windows Recovery Environment (WinRE) partition is not successfully restored by using Windows Complete PC Backup and Restore

Consider the following scenario:
  • You are running a Windows Vista-based computer that has a Windows Recovery Environment (WinRE) recovery partition.
  • The recovery partition is not hidden. Note Hidden partitions are type 0x27.
  • The recovery partition is marked as active.
  • You try to restore an image by using Windows Complete PC Backup and Restore.
In this scenario, the image is not successfully restored.
You cannot install some programs after you restore Windows Vista by using a "Windows Complete PC Backup and Restore Image"

After you restore a Windows Vista-based computer by using a "Windows Complete PC Backup and Restore Image," you may be unable to install certain programs. When this problem occurs, you may receive the following error message:

The Directory Name is Invalid.
You receive an error message when you use the Windows Complete PC Restore program on the Windows Vista installation disc to restore a computer

You use the Windows Complete PC Restore program in the Windows Recovery Environment utility on the Windows Vista installation disc. You try to restore a computer from a Windows Complete PC Backup and Restore image. Then, you receive the following error message:

System Recovery Option

This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows.

How to use Backup to protect data and restore files and folders in Windows Vista

Depending on the version of Windows Vista you have, there are two approaches you can take to backing up files: Automatic Backup, which backs up just your files and data; or Complete PC Backup, which backs up everything on your PC, including the operating system and applications.
The Windows Media Digital Rights Management system may not work after you perform a system restore operation

The Microsoft Windows Media Digital Rights Management (DRM) system may not work after you perform a system restore operation. This problem occurs if you back up DRM state information during a system backup operation. We recommend that you exclude DRM system folders from backup images when you perform system backup operations.
 
Error message when you use the Restore Files option to restore a backup file on a Windows Vista-based computer: "The restore did not finish successfully. Error code: 0x8100001A"

When you use the Restore Files option to restore a backup file on a Windows Vista-based computer, you may receive the following error message:

The restore did not finish successfully. Error code:
The backup file could not be found. Check your hardware configuration or restore from a different backup (0x8100001A).

You may be unable to completely restore a Windows Vista-based computer by using Windows Recovery Environment (WinRE)

When you try to completely restore a Windows Vista-based computer by using Windows Recovery Environment (WinRE), the operation may not be successful. This problem may occur if the following conditions are true:
  • You try to restore from a backup that was created by using the Complete PC Backup option.
  • WinRE is installed on the boot volume that is marked as an active partition.
  • The hard disk drive is encrypted by using BitLocker Drive Encryption.
All dynamic disk volumes are removed and then re-created when you restore a computer by using Complete PC Restore together with the "Format and repartition disks" option in Windows Vista

Consider the following scenario. You restore a computer by using the Windows Complete PC Restore program in Windows Vista. You use the Format and repartition disks option. In this scenario, all dynamic disk volumes are removed and then re-created. This behaviour occurs even if the dynamic disk volumes are not included in the restore process.
Error message when you try to perform a file backup operation or a system restore operation in Windows Vista: "Incompatible version of the serializing package. (0x80070724)"

When you try to perform a file backup operation or a system restore operation in Windows Vista, you may receive the following error message:

Incompatible version of the serializing package. (0x80070724)
Backup system files are not restored as expected when you use third-party system restore applications on a Windows Vista-based computer

When you try to restore system files by using third-party system restore applications on a Windows Vista-based computer, the backup system files are not restored as expected.
The .NET Framework is not restored correctly when you back up and then restore Windows Vista

When you back up and then restore Windows Vista, the Microsoft .NET Framework is not restored correctly.