STOP 0x0000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED - 0x8E

This is a very common bug check. To interpret it, you must identify which exception was generated. May also be reported as 0x1000008E.

Possible causes:
  • Hard disk damage or failure
  • Configuration problems with the BIOS, memory, hard disk, or other devices
  • Incompatible device driver
  • Incompatible software
    


You use either Microsoft Office Visio 2007 or Microsoft Office Visio 2003 on a computer that is running Microsoft Windows XP. You start to print a large drawing in Visio. When you click Cancel in the Print dialog box to cancel the print job, you experience one or both the following symptoms:
  • Visio stops responding (hangs).
  • You receive a Stop error message that resembles the following:
***Stop: 0x0000008e (parameter1, parameter2, parameter3, parameter4)
KERNEL_MODE_EXCEPTION_NOT_HANDLED
    


When you try to transfer data to a USB (universal serial bus) device, you may receive an 8E Stop error message on a blue screen. You may see reference to the Usbser.sys file on the blue screen.
    


When you try to change the Hardware Acceleration setting in the Display tool in Control Panel from None to Full, you may receive the following Stop error message in Win32k.sys:

STOP: 0x0000008E (c0000005, bf875fc3, f07bcd48, 00000000)
KERNEL_MODE_EXCEPTION_NOT_HANDLED
    


When you resume your laptop computer, Windows XP may stop unexpectedly (crash), and you may receive the following error message:

Stop 0x0000008E
    


When you install Microsoft Windows XP, you may receive a Stop Error message that is similar to one of the following while the Setup program is running:

STOP 0x0000008e

STOP 0x00000050 PAGE_FAULT_IN_NON_PAGED_AREA

Additionally, if you troubleshoot by removing all unnecessary hardware devices that are installed on the computer, and then you run the Setup program, you may receive an error message that is similar to the following:

Setup cannot copy the file Setupdd.sys.


On your Microsoft Windows XP-based computer, you receive a Stop error message that is similar to the following: STOP 0x0000008E The Stop error occurs in the Win32k.sys driver. You may receive the Stop error when you use the keyboard to activate and control the menu items of some programs.
    


When you try to install Microsoft Windows XP, you may receive an error message similar to one or both of the following error messages:

Failed to install product catalog.

STOP 0x0000008E (0x00000005, 0xBF869F22, 0xF9470688, 0x00000000)
    


A "STOP 0x0000008E" error message may occur in Wdmaud.sys.
    


When you run Microsoft Windows XP, you may randomly receive an error message on a blue screen that references a bugcheck ID 0x0000008E (KERNEL_MODE_EXCEPTION_NOT_HANDLED) error.
    


You are using a computer that is running either Microsoft Windows XP Home Edition or Microsoft Windows XP Professional Edition, and you print a document. If you click Cancel in the Printing dialog box, you may receive a 0x0000008E Stop error message.


You may experience one or more of the following issues after you remove an IEEE 1394 storage device, such as a CD-ROM or external disk drive, from your Windows XP Service Pack 1 (SP1)-based computer: When you put your computer into hibernation, you may receive a Stop error message similar to the following on a blue screen:

*** STOP: 0x0000008E (0xC00000005, 0x804EF844, 0xF89463FC,0x00000000)

When you put your computer into standby, the monitor turns off as expected, however the computer does not enter standby. The power indicator on your computer indicates that the computer is not on standby.
    


When you use the highlighter feature and the font color feature in Microsoft Windows XP programs, your computer may stop responding and you may receive a "0x0000008E" error message on a blue screen.
    


After you upgrade your computer to Windows XP, you may experience one or more of the following symptoms: Your computer unexpectedly restarts at random intervals; When you start your computer, you receive the following error message: Windows could not start because the following file is missing or corrupt: System32\DRIVERS\pci.sys; When you start your computer by using the Windows XP Recovery Console or by starting from the Windows XP CD-ROM, you receive one of the following error messages:

Setupdd.sys could not be loaded. Error code 4.

Setupdd.sys could not be loaded. Error code 7.


You may experience one or more of the following symptoms on a Microsoft Windows Server 2003-based, Microsoft Windows XP-based, or Microsoft Windows 2000-based computer: The computer automatically restarts; After you log on, you receive the following error message:

Microsoft Windows The system has recovered from a serious error. A log of this error has been created. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.
    


On a computer that has a Creative Technology Audigy sound card installed, you may receive the following error message on a blue screen after you upgrade the computer from Microsoft Windows 2000 to Windows XP:

STOP: 0x1000008E (c0000005, f80ef98c, f02f3b94, 00000000)
In EMUPIA2K.SYS KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

The four parameters in the parentheses may vary, depending on the configuration of your computer.
    


In Microsoft Windows Server 2003 or in Microsoft Windows XP, you drag an item that is on a menu. When you do this, you receive a Stop error message that resembles the following

***Stop: 0x0000008e (0xc0000005, 0xbf8f5be1, 0xb8f57b08, 0x00000000)

Note The Stop error message occurs in the win32k!xxxMenuWindowProc+0xb4f process.


When you start a Microsoft Windows Server 2003-based computer or a Microsoft Windows XP-based computer, you may receive a Stop error message on a blue screen. The Stop error message is similar to the following Stop error messages:

STOP 0x1000008E STOP 0x0000008E
    


After you install the Microsoft Windows Server 2003 Scalable Networking Pack on a Microsoft Windows Server 2003-based computer, you may receive a Stop error message that resembles one of the following:

x64-based versions
STOP: 0x0000003B (0xc0000005, parameter2, parameter3, parameter4)
STATUS_ACCESS_VIOLATION

x86-based versions
STOP 0x0000008E (0xc0000005, parameter2, parameter3, parameter4)
STATUS_ACCESS_VIOLATION

Note: This article also applies to Microsoft Windows XP Professional x64 Edition

    


After you install the base station, the Broadband Network Utility (BNU) software, or the software for the MN-100 or MN-500 device on your Windows XP-based computer, your computer may suddenly restart or become unresponsive. If the "Automatically Restart" feature in Startup and Recovery Settings is disabled, you may receive the following error message on a blue screen:

STOP 0x0000008E { 0xC0000005, 0xB252B2CA, 0xB19D7978, 0x00000000}
pcc_pfw.sys
    


When you run Windows XP, you may receive a "Stop 0x0000008E" error message on a blue screen. This error message may appear randomly. You may receive this error message during the Windows XP Setup program or after Windows XP is installed.