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Troubleshoot Internet Explorer Problems



A Web page may not display or work correctly, and you may receive an error message that is similar to any one of the following error messages:

Problems with this Web page might prevent it from being displayed properly or functioning properly. In the future you can display this message by double-clicking the warning icon displayed in the Status Bar.

If you click Show Details, error details that are similar to the following error details may appear:

Line: 4
Char: 1
Error: Object doesn't support this property or method.
Code: 0
URL: http://Webserver/page.htm

A Runtime Error has occured.
Do you wish to Debug?
Line: 4
Error: Object doesn't support this property or method.

The following warning message may also appear in the Microsoft Internet Explorer Status bar:

Done, but with errors on page.
    
 
   


When you open Control Panel and then click User Accounts many times in quick succession, you may receive the following error message:

Internet Explorer Script Error
An error has occurred in the script in this page.
Line: 4
Char: 1
Error: Access is denied
Code: 0
URL: res://C:\Windows\system32\nusrmgr.cpl/nusrmgr.hta
Do you wish to continue running scripts on this page?

When you click either Yes or No in response to this message, the User Accounts dialog box opens.
    


his article describes how and where Internet Explorer security zones and privacy settings are stored and managed in the registry. You can use Group Policy or the Microsoft Internet Explorer Administration Kit (IEAK) to set security zones and privacy settings. If you are using Group Policy or IEAK on a Microsoft Windows 2000-based computer, you may have to install several hotfixes to set security zones and privacy settings.
    


When you access a local area network (LAN), an intranet share, or an intranet Web site by using an Internet Protocol (IP) address or a fully qualified domain name (FQDN), the share or Web site may be identified as in the Internet zone instead of in the Local intranet zone. For example, this behavior may occur if you access shares or Web sites with Microsoft Internet Explorer or Windows Internet Explorer, with Microsoft Windows Explorer, with a command prompt, or with a Windows-based program when you use an address in any one of the following formats:
  • \\Computer.childdomain.domain.com\Share
  •  http://computer.childdomain.domain.com
  •  \\157.54.100.101\share
  •  file://157.54.100.101/share
  •  http://157.54.100.101


By default, versions of Windows Internet Explorer that were released starting with the release of security update 832894 do not support handling user names and passwords in HTTP and HTTP with Secure Sockets Layer (SSL) or HTTPS URLs. The following URL syntax is not supported in Internet Explorer or in Windows Explorer:

http(s)://username:password@server/resource.ext
    


You may be unable to use Windows Internet Explorer 7 to download files on a computer that is running Microsoft Windows XP. For example, after you click Save in the File Download dialog box, the file is not downloaded.
    


After you install Internet Explorer 7 on a desktop computer, standard users (non-admin) can not change proxy settings. This is not happening on mobile computers.
    


You cannot log on to a device that uses both a blank user name and password on a Microsoft Windows XP-based computer. This problem occurs if the following conditions are true:
  • The Windows XP-based computer is running Windows Internet Explorer 7.
  • The device uses "HTTP Digest authentication."
Note: You may also experience this problem when you try to log on to any Web server that uses Digest authentication.
    


After you install Windows Internet Explorer 7, you may experience either of the following symptoms:

Symptom 1
When you try to download files by using Microsoft Windows Media Player, you may receive an error message that resembles the following:

Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct.

Symptom 2
When you try to watch a streaming video from a streaming service in Windows Media Player or in Internet Explorer 7, the streaming video does not play to the end of the video.


Consider the following scenario. You install one of the following security updates for Microsoft Internet Explorer 6:
  • Security update 916281
  • Security update 918899
  • Security update 922760
Then, you use Internet Explorer to visit a Web site. Then, you click a link on the Web site. In this scenario, Internet Explorer stops responding (hangs). Additionally, a clicking sound may be repeated continuously.

This issue may occur in the following operating systems:
  • Microsoft Windows XP Service Pack 2 (SP2)
  • Microsoft Windows Server 2003 Service Pack 1 (SP1)
  • Windows Vista
Note: This problem can also occur in Microsoft Internet Explorer 7
    


In Microsoft Windows XP with Service Pack 2, the name of a network drive is reset to the original name after you use Windows Internet Explorer 7 to view a secure Web site.

For example, you rename a network drive in Windows XP with SP2. Then, you use Internet Explorer to view to a secure Web site. When you exit Internet Explorer, the name of the network drive is reset to the original name.
    


When you use Internet Explorer 7 in Microsoft Windows XP with Service Pack 2 (SP2), an access violation may occur when you close a pop-up window.
    


Consider the following scenario:
  • You use Windows Internet Explorer 7 on a Microsoft Windows XP-based computer or on a Microsoft Windows Server 2003-based computer.
  • You develop a script that uses the ExecCommand function together with the SaveAs command.
  • You set the second parameter in the ExecCommand function to the true value.
Note: After you set the second parameter in the ExecCommand function to the true value, you expect Internet Explorer 7 to display a Save As dialog box when you run the script.

In this scenario, Internet Explorer 7 may not display the Save As dialog box when you run the script on the computer.

This problem occurs if you set the third parameter in the ExecCommand function to a file that is not the text file type. The text file type includes .txt files, .html files, and .htm files. For example, you set the third parameter in the ExecCommand function to an .xls file by using the following code.

Document.execCommand('SaveAs',true,’sample.xls’)

Note: This problem does not occur on a Windows Vista-based computer.
    


Consider the following scenario. You have Windows Internet Explorer 7 installed on a computer that is running one of the following operating systems:
  • Microsoft Windows Server 2003 with Service Pack 1
  • Microsoft Windows XP with Service Pack 2
You try to run a script contains more than 32,767 instructions in a single scope. In this scenario, you may receive a script error.

Note: You also experience this symptom on a computer that is running Windows Vista.


When you use the Online Print Ordering Wizard in the My Pictures folder of a Microsoft Windows XP-based computer, the thumbnail pictures are not displayed. The thumbnail pictures are either replaced with a red "X" or the word "photo."

This problem occurs after you install Windows Internet Explorer 7.
    


Microsoft does not support changing the location of the Program Files folder by modifying the ProgramFilesDir registry value. If you change the location of the Program Files folder, you may experience problems with some Microsoft programs or with some software updates.

Microsoft hotfixes, updates, and security updates may not be installed correctly.

New versions of Microsoft Internet Explorer or Microsoft Windows Media Player may not be installed correctly.
    


On a computer that is running Windows XP, you visit a Web site that requires a client certificate. You are prompted to select a certificate as expected. However, after you select the appropriate certificate, you receive one of the following error messages, as appropriate for the version of Windows Internet Explorer that is running:

Windows Internet Explorer 7 for Windows XP
Internet Explorer cannot display the webpage

Microsoft Internet Explorer 6
The page cannot be displayed
    


When you start Microsoft Internet Explorer, the program may appear to stop responding (hang). Or, you may experience other system performance issues.
    


You may receive the following error message in Windows Explorer, Internet Explorer, or MSN Explorer:

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.


The view-source protocol no longer works in Microsoft Internet Explorer 6 for Microsoft Windows XP Service Pack 2 (SP2).
    


In Microsoft Internet Explorer, when you browse back to a Web page to which you previously submitted form data, and that Web page contains the cache-control: no-cache HTTP header, you receive the following error message:

Page could not be displayed

You expect to receive the following error message:

Warning: Page has Expired

"The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you. To resubmit your information and view this Web page, click the Refresh button."

If you click to clear the Show friendly HTTP error messages check box in the advanced options in Internet Explorer, you will receive the second error message as expected.

Note This problem only occurs after you install Microsoft Windows XP Service Pack 2 (SP2).
    


When you close Internet Explorer, it may remain in memory as a process. If you then start Internet Explorer, and then try to access files that you accessed earlier by using Internet Explorer, the new instance of Internet Explorer stops responding (hangs).
    


When you log on to a Tablet PC that is running Microsoft Windows XP Tablet PC Edition, you may receive the following error message instead of the welcome message:

Internet Explorer Script Error An error has occurred in the script on this page. Line: 16 Char: 2 Error: Access is denied. Code: 0 URL: res://C:\WINDOWS\help\tpc_oobe.dll/tabsplash.hta Do you want to continue running scripts on this page?
    


If you start Microsoft Internet Explorer or another program that uses Dynamic Data Exchange (DDE), Internet Explorer and any other program that uses DDE stops responding. This symptom occurs if you start Internet Explorer or another program that uses DDE on a Microsoft Windows 2000-based or Microsoft Windows XP-based computer.


You may receive one of the following error messages:

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
    


If you have DreamWiz by DreamWiz Incorporated installed on your computer, you may receive the following error message while you are using Microsoft Internet Explorer:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
    


After you install Microsoft Windows XP Service Pack 2 (SP2) or the hotfix that is described in Microsoft Knowledge Base (KB) article 840309, you may experience slow performance. This symptom occurs when you use the Favorites menu in Microsoft Internet Explorer or in Windows Explorer.
    


When you are trying to launch Windows Explorer using Win key + E or from the Accessories, you may get Internet Explorer instead of Windows Explorer.
    


When you use Microsoft Internet Explorer on a Microsoft Windows XP-based computer, Internet Explorer may take 8 to 11 seconds to open a Web page on the first try. This delay does not occur on subsequent tries.

Note: This problem may occur when you use Internet Explorer together with the Web Proxy Automatic Discovery (WPAD) feature.


When you try to sign up for something on the Internet or when you try to connect to your local Internet service provider (ISP), you may start to download an Internet Naming service file (.ins). When the file download starts, you may receive the File Download – Security Warning dialog box with the following message:

Do you want to open or save this file?

The message that you receive also displays information that is similar to the following information:

Name: File_name.ins
Type: Internet Communications Settings
From: Your_Network_Internet_Protocol_Address

You can click Open, Save, or Cancel. If you click Open, Microsoft Internet Explorer prompts you to save the file or cancel the .ins file download. Regardless of which choice you make, your Internet connection may not be successful.
    


Microsoft Internet Explorer may close immediately after you start it on a Microsoft Windows XP-based computer that is running Microsoft Office 2003. In this case, no error messages are displayed.
    


By default there are four security zones, they are located in Internet Explorer under Tools, Options, Security tab. The four default zones are: Internet, Local Intranet, Trusted Sites and Restricted Sites.
    


When you try to send an image file by e-mail from Microsoft Windows Explorer or Microsoft Internet Explorer in Microsoft Windows XP, the Send Pictures via E-Mail wizard does not start as expected. You are not prompted to keep the original image size or make the image smaller.
    


When you try to use the Microsoft Internet Explorer user interface to change the Internet Explorer Manage Add-ons settings, you may not be able to make any changes.


After you uninstall Netscape Navigator, Microsoft Internet Explorer is not restored as the default Internet browser and is not shown as the Internet link on the Start menu.
    


When you try to browse the Web by using Microsoft Internet Explorer on your Microsoft Windows XP-based computer, Internet Explorer may unexpectedly quit. Or, you may receive the following error message:

Error: A runtime error has occurred.

Do you wish to debug?

Line 51.

Error: The callee (server(not server app)) is not available and disappeared; all connections are invalid. The call did not execute.

Note: This error message is displayed in the standard Internet Explorer window, not in a pop-up window.
    


When you visit a secured site (http://) your internet explorer browser hangs.
    


After installing some third party download tools/toolbars, the Internet Explorer and Windows Explorer toolbars might be changed and you are unable to restore the same to the defaults.
    


Consider the following scenario:
  • You use an account that is a member of the Administrators group on the local computer, and you log on to a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1) or Microsoft Windows XP Service Pack 2 (SP2).
  • You add sites to the security zones in Microsoft Internet Explorer.
  • You use the Group Policy Object Editor to add sites to the Site to Zone Assignment List policy.
  • You examine the list of sites for different security zones in Internet Explorer.
In this scenario, the only the sites that are listed are those in the Site to Zone Assignment List policy that you added by using the Group Policy Object Editor. The sites that you added to the security zones in Internet Explorer are missing.

However, the sites that you added to the security zones in Internet Explorer are available in the Registry. The location of the sites in the Registry depends on the status of Internet Explorer Enhanced Security Configuration.

You find the sites listed under the following registry subkey if Internet Explorer Enhanced Security Configuration is disabled:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

You find the sites listed under the following registry subkey if Internet Explorer Enhanced Security Configuration is enabled:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains


After system update, there may be problem to surf web sites by using Internet Explorer [sic].
    


Windows HTTP Services (WinHTTP) may not connect through a proxy server if proxy auto-configuration is used for Microsoft Internet Explorer connectivity in Microsoft Windows XP.
    


There is no sound when using internet explorer.
    


On a computer that is running Microsoft Windows XP Home Edition, after you enable the AutoComplete feature in Microsoft Internet Explorer, the AutoComplete feature does not work. In this scenario, AutoComplete does not fill in the rest of a Web site address that you start to type or it does not automatically fill in user name or password information that you have previously entered.
    


When you click on a short cut to Internet Explorer in Windows XP SP2, it does not open in the maximized state. The maximized button will be visible and clicking that will cause Internet Explorer to fill the screen.


The x64-based versions of Microsoft Windows Server 2003 and Microsoft Windows XP Professional x64 Edition include a 32-bit version and a 64-bit version of Microsoft Internet Explorer. Both versions of Internet Explorer are included to increase compatibility with existing programs and Web sites. The 32-bit version of Internet Explorer can host only native 32-bit ActiveX controls and other 32-bit Web page objects. The 64-bit version of Internet Explorer can host only native 64-bit ActiveX controls and other 64-bit Web page objects.

This article describes the differences between the 32-bit and 64-bit versions of Internet Explorer that are included in the x64-based versions of Windows.
    


This article describes a change in behaviour when you download an executable file or an add-in program by using Microsoft Internet Explorer or by using Microsoft Outlook Express on a computer that is running Windows XP Service Pack 2 (SP2). We recommend that you use Method 1 to unblock the publisher, and then try to save or run the file that you downloaded. We do not recommend that you lower your security settings on your computer, as described in Method 2.
    


This article describes how to troubleshoot situations where you cannot connect to SSL Secured (128-Bit) Web sites (https://) by using Microsoft Internet Explorer in Windows XP.
    


When you try to connect to a Web folder from a Windows XP x64 or Microsoft Windows Server 2003-based computer by using Microsoft Internet Explorer, you may receive the following error message:

Internet Explorer could not open http://ServerName as a web folder.
Would you like to see its default view instead?

Additionally, if you try to connect to a Web folder by using My Network Places, you may receive the following error message:

The folder you entered does not appear to be valid. Please choose another.
    


When you use Microsoft Internet Explorer on a Microsoft Windows XP-based computer, the Work Offline option is unexpectedly enabled.


Consider the following scenario. You use Microsoft Internet Explorer 6 on a Microsoft Windows XP Service Pack 2 (SP2)-based computer. You try to connect to a Web site after you configure autoproxy detection in Internet Explorer. In this scenario, the Internet Explorer program stops responding.
    


When you connect to the Microsoft Windows Update Web site by using the 64-bit version of Microsoft Internet Explorer, you receive the following message:

Thank you for your interest in Windows Update
We need to open a 32-bit version of Internet Explorer

You can still install updates for your 64-bit version of Windows. However, you need to use a 32-bit version of the browser to view the website.

If you click Open it now, the 32-bit version of Internet Explorer opens, and Windows Update continues. The following message appears in the 64-bit Internet Explorer window:

Thank you for you interest in Windows Update
Please close this browser window
A 32-bit browser is now displaying the update website.
    


When you use a command prompt to start Microsoft Internet Explorer, and then open a .tif image, the .tif image may open in Windows Picture and Fax Viewer, and then Internet Explorer may close.

For example, this problem may occur if you type a command line similar to the following command at the command prompt:

iexplore.exe path\filename.tif
    


When you open a Microsoft Word document in Microsoft Internet Explorer, you may receive an error message that is similar to the following:

CiceroUIWndFrame: WINWORDD.EXE - Application Error

The exception unknown software exception (0xc0000409) occurred in the application at location 0x00000000

Note: The file name Winword.exe is spelled incorrectly in this error message.
    


When you click a link in any of the following locations, the link may open in Microsoft Internet Explorer instead of in your default browser or in the Help and Support Center.
  • the Help and Support Center
  • the Accessibility Wizard
  • the Magnifier
  • the Narrator
  • the On-Screen Keyboard
  • the File and Settings Transfer Wizard
  • your Active Desktop


When a user clicks the Synchronize option present under the Tool of Internet Explorer nothing happens.
    


When you install Microsoft Windows XP Service Pack 2 (SP2), a new object caching feature is also installed. When you compare the values of the two frame.frames properties of an object in Microsoft Internet Explorer, the results may be incorrect, or the values may not be retained.
    


You try to organize the contents of the Internet Explorer Favorites folder by using the Organize Favorites functionality in Microsoft Internet Explorer.When you do this, you find that the folders and the Web address list in the Organize Favorites dialog box are empty.
    


In your My Music folder, when you click Shop for music online in the Music Tasks pane, Microsoft Internet Explorer starts. The Shop for music online link starts Internet Explorer even though Internet Explorer is not configured as your default Web browser.
    


When you installed eDonkey2000 version 0.51 on Windows XP computer , you will not able to start the Internet Explorer and there will appear a error message related iexplorer.exe. [sic]


When you use the WWW-Authenticate: Negotiate method of HTTP authentication to connect to a Web server, you may receive an error message that is similar to the following if the Internet Explorer client DNS cache entry expires:

HTTP Error 401 - Unauthorized: Access is denied
    


When you use Microsoft Internet Explorer to visit a Secure Sockets Layer (SSL) Web site, "Cannot find server" is displayed the title bar, and you receive the following error message in the content pane of Internet Explorer:

The page cannot be displayed.
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
Please try the following:...
    


If you browse the Internet with 64-bit Internet Explorer 6.0 on a 64-bit Microsoft Windows XP-based computer, and you view a Web page that contains a 32-bit ActiveX control, you are prompted to install the ActiveX control. When you attempt to install the ActiveX control, the installation process is unsuccessful. Although the activeX control acts like it is being installed, is not installed.
    


You cannot set the Folder Redirection policy setting on a Microsoft Windows XP SP2-based computer that also uses Group Policy settings to customize Microsoft Internet Explorer.

Note Group Policy settings that can customize Internet Explorer include Proxy Settings and Start Page.
    


In Windows XP, when you quit Microsoft Internet Explorer, you may receive an Access Violation error message.


If you use Microsoft Internet Explorer on a Microsoft Windows XP-based computer to open a Web page, Internet Explorer may unexpectedly quit.
    


When you attempt to remove a trusted root certificate authority by using Microsoft Internet Explorer, the certificate authority may not be removed or it may be reinstalled automatically.
    


When you run a Winsock application (such as Microsoft Internet Explorer), your Internet provider (such as The Microsoft Network) sign-in screen may appear.
    


hen a new user logs on to a Web Distributed Authoring and Versioning (WebDav)-enabled Windows XP computer that contains a Run or a RunOnce registry entry that accesses a Universal Naming Convention (UNC) share, the Internet Explorer proxy settings are blank and the new user cannot access the Internet.
    


After you install the Toolbar from http://neibar.naver.com into Microsoft Internet Explorer, you may receive the following error message:

Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.


If you set a Hypertext Markup Language (HTML) document as your desktop wallpaper, the background of the wallpaper may appear blue, even though the background is white when you view the image in Microsoft Internet Explorer.
    


When you use Active Directory Users and Computers, Active Directory Sites and Services, or the stand-alone Group Policy snap-in to configure Internet Explorer policies, the Disable the Privacy page policy may be missing. This policy removes the Privacy tab from the Internet Options dialog box.
    


When you run Microsoft Windows XP on a computer that is based on the IA64 architecture and you apply a desktop theme, menu items in Internet Explorer do not use the theme that you want.
    


You are running a program that uses Microsoft Internet Explorer to show an MPEG movie in full-screen mode on a computer that is running Microsoft Windows XP. When you change to a different window or to a different MPEG movie, the program may stop responding.
    


This article discusses the Windows Desktop Search: Add-in for Internet Explorer History.


When you print a Web page from Internet Explorer on a Microsoft Windows XP Service Pack 2 (SP2)-based computer, an access violation may occur in the Mshtml.dll file. This problem occurs when the Web page uses dynamic HTML (DHTML).
    


In Windows XP or in Windows Server 2003, when you use Internet Explorer to try to connect to a service provider that uses the WinHTTP component for Basic authentication, network communication may be unsuccessful.

For example, network communication may be unsuccessful when you try to connect to the new OLE DB provider of the SQL Server Analysis Service that uses the WinHTTP component for Basic authentication.
    


On a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you use the window.open method to open a new window that contains an HTML editor in Internet Explorer. For example, you use the Dhtmled.ocx HTML editor to open a new window. When you close the new window, Internet Explorer stops responding.
    


You may receive an "access violation" error message when JavaScript code runs in Microsoft Internet Explorer on a Windows XP-based computer. This problem may occur if the code removes an element from an event handler.