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Windows Update Troubleshooting



In Windows Vista, when you connect to the Internet for the first time, you are prompted to install driver updates, critical software updates, and recommended software updates. Or, if you select the default Windows Update option when you install Windows Vista, these updates are automatically downloaded and installed. Therefore, you do not have to wait until the scheduled time to download the updates. By default, updates are downloaded and installed at 3:00 A.M. every morning. This process occurs regardless of how you connect to the Internet. For example, this process occurs whether you connect to the Internet by using a cable connection, a DSL connection, or a dial-up modem.
    
 
   


When you try to install updates on a Windows Vista-based computer by using Windows Update, you may receive the following error message:

Code 0x8007000b

If you try to perform a backup by using the "back up files" feature, you may receive the following error message:

File backup could not save your automatic backup settings for the following reason:
Transaction support within the specified file system resource manager is not started or was shutdown due to an error. (0x80071A91)
Please try again.
    


When you try to download updates from Windows Update on a computer that is running Windows Vista, you may receive the following Stop error message:

STOP 0x80070246 ERROR_ILLEGAL_CHARACTER


When you install a Windows Vista language pack from the Windows Ultimate Extras section of Windows Update, the language pack installation may fail.
    


Consider the following scenario. On a Windows Vista-based computer, you try to turn on an optional feature. Or, you try to install a Windows update, a hotfix, or a language pack. However, the process is interrupted because of a power failure or because the computer stops responding. After the interruption, you experience one or more of the following symptoms:
  • You cannot turn on an optional feature, install a Windows update, install a hotfix, or install a language pack.
  • If you click to select the Turn Windows Features on or off check box in the Programs and Features item in Control Panel, the Software Explorer list is empty.
  • The Windows Vista Language Pack Setup tool (LPKSetup.exe) indicates that no additional language packs can be installed until you restart the computer.
  • When you run the Windows Optional Component Setup tool (OCSetup.exe), you receive the following error code:
    65535 (Unexpected)
  • The System File Checker tool reports that there is a repair pending. This tool also reports that a restart is required.
  • The computer does not start.
    


When you try to download updates from Windows Update on a computer that is running Windows Vista, you may receive an error message that resembles the following:

Error 0x80070003
The system cannot find the path specified.
    


When you search for available updates on the Microsoft Windows Update Web site, you see the 0x80072F8F error in Microsoft Windows 2000, Windows XP, Windows Server 2003, or Windows Vista.
    


This article describes the Windows Update Stand-alone Installer (Wusa.exe) in Windows Vista. The Wusa.exe file is in the %windir%\System32 folder. The Windows Update Stand-alone Installer uses the Windows Update Agent API to install update packages. Update packages have an .msu file name extension. The .msu file name extension is associated with the Windows Update Stand-alone Installer.
    


When you try to update Microsoft Windows Defender on a computer, you receive an error message that resembles the following:

Error found: Code 0x80240029

This article contains step-by-step methods to try that may help you install the Windows Defender Update.
    


When you use Windows Update to download and install an update in Windows Vista, the update may not appear in Installed Updates in the Programs and Features item in Control Panel. For example, the following updates do not appear in the Programs and Features item:
  • Plug and Play drivers
  • Windows Defender definitions
    


When you try to install Microsoft Update on a Windows Vista-based computer, you may receive the following error message:

Could not install Microsoft Update on the computer.
[Error No. : 0x80004005]
    


When you install an .msu update package on a computer that is running Windows Vista, you may receive the following error message:

The Windows Modules Installer must be updated before you can install this package. Please update the Windows Modules Installer on the computer, then retry Setup.

When you use a script to install the .msu update package, the installation fails. When this problem occurs, the Wusa.exe process returns error code 0x800f0823.
    


When you try to install a hotfix on a Windows Vista-based computer in a domain, you may receive the following error message:

Windows Update Standalone Installer
Installer encountered an error: 0x8007177f
This machine is disabled for file encryption.