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Stop Errors

If you don't find the stop error you're looking for then try looking at kadaitcha.cx's list of Windows XP Stop Errors because Windows XP stop errors are still relevant for many generic problems that don't involve specific third-party software packages.



Consider the following scenario:
•  You use some embedded USB devices on a computer that is running Windows Vista
•  You put the system into standby.
•  You resume the computer from standby.

In this scenario, you may receive a Stop error that resembles the following:
STOP 0x000000FE (parameter1, parameter2, parameter3, parameter4)
    


When you put a Windows Vista-based computer in hibernation, Windows Vista may stop responding (hang). Additionally, you may receive a Stop error message that resembles the following:

STOP: 0x000000A0 (0x00000009, 0xc0000001, 0x00000001, 0x00000000)
INTERNAL_POWER_ERROR (a0)
Arg1: 00000009, A fatal error occurred while preparing the hibernate file.
Arg2: c0000001, Status code
Arg3: 00000001, Mirroring phase
Arg4: 00000000

This issue occurs if the computer has Intel 82801G ICH7-M Serial ATA storage controllers that are connected to the 2.5-inch hard disks.
    


In Windows Vista, when you remove a USB host controller or a device that contains a USB host controller, Windows Vista may crash. Additionally, you may receive a Stop error message on a blue screen. This problem occurs if the following conditions are true:
•  A USB device is connected to the USB host controller.
•  The USB device that is connected to the USB host controller is transferring data.

If you do not receive the Stop error on a blue screen, you may encounter one of the following problems:
•  If the USB host controller is connected again, the USB host controller does not appear in Device Manager. Additionally, the USB host controller and any attached USB devices do not work.
•  If you try to close Windows Vista, a black screen appears, and you have to manually turn off the computer.


This article discusses the Stop error messages that can occur when you try to install Windows Vista. This article describes the possible causes of each Stop error message. It also provides troubleshooting steps for each issue.
    


You perform one of the following operations on a Windows Vista-based computer:
•  Connect to a shared printer on the network, and then run the "Common Scenario Stress with IO" test in Driver Test Manager (DTM).
•  Print to a shared printer on the network.
•  Perform a power management operation.

For example, you put the computer to sleep or into hibernation. Or, you wake the computer from sleep or from hibernation. In this scenario, you receive a Stop error message that resembles the following:

*** STOP: 0x0000009F (param1, param2, param3, param4)
DRIVER_POWER_STATE_FAILURE
    


When you try to download updates from Windows Update on a computer that is running Windows Vista, you may receive the following Stop error message:

STOP 0x80070246 ERROR_ILLEGAL_CHARACTER


When you create a Microsoft Windows Preinstallation Environment (Windows PE) image file on a hard disk in Windows Vista, and then you try to add a package to the image file, you may receive the following Stop error message:

0x80071ab0
    


Consider the following scenario:
•  You are using a Windows Vista-based computer.
•  The colour scheme is set to Windows Aero.
  You enter your credentials to unlock the computer. When you unlock the computer, you switch from a secure desktop to the default desktop.
•  An event hook is running in the secure desktop. The event hook is registered by using the SetWinEventHook application programming interface (API).

Note A secure desktop appears when the computer is locked. When a secure desktop appears, you can enter your credentials to unlock the computer. In this scenario, you receive a Stop error message that resembles the following:

Stop 0x00000001 (0x00000000, 0x7FFDC000, 0X0000FFFF, 0X00000000)

Note The Stop error message always has a Stop error code of 0x00000001. Also, the third parameter of the Stop error message is always 0x0000FFFF. This problem may also occur after you repeatedly put the computer to sleep.


When you try to print content that includes a bitmap on a Windows Vista-based computer, you may receive the following Stop error message:

Stop 0x00000001 (Parameter1, Parameter2, Parameter3, Parameter4)

This problem occurs if Windows Vista copies the bitmap from a user mode printer driver (UMPD).
    


When you put a Windows Vista-based computer to sleep or into hibernation, or when you resume the computer from sleep or from hibernation, you receive a Stop error message that resembles the following:

*** STOP: 0x0000009F (param1, param2, param3, param4)
DRIVER_POWER_STATE_FAILURE
    


When you try to start Windows Vista, a Stop error occurs. Or, the computer stops responding.

This problem may occur in many scenarios. These scenarios include the following:
•  The registry is corrupted.
•  A System file is missing or damaged.
•  A device driver file is missing or damaged.


When you start a portable Windows Vista-based computer that has the lid closed, you may receive a Stop error message that resembles the following:

STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL

Note This problem also occurs when you restart a portable Windows Vista-based computer that has the lid closed. For example, this problem may occur if you have an external monitor or TV connected to the portable computer. In this scenario, the portable computer lid may be closed when you start the computer.
    


When you resume a Windows Vista-based computer from hibernation, you may receive a Stop error message that resembles the following:

*** STOP: 0x0000000A (param1, param2, param3, param4)
IRQL_NOT_LESS_OR_EQUAL
    


You connect a USB Webcam to a Windows Vista-based computer that is using an AMD chipset. Then, you may experience severe video degradation in both the video output of the Webcam and the video output of other video-based programs. You may also receive a Stop error on a blue screen. This problem occurs when the output resolution of the Webcam is set to 960 × 720 or to a higher resolution.
    


You receive the following Stop error message after you resume a Windows Vista-based computer from hibernation:

Stop 0x000000FE (parameter1, parameter2, parameter3, parameter4)
BUGCODE_USB_DRIVER

This problem occurs randomly. However, this problem is more likely to occur when multiple USB devices are connected to the computer.


When you use a portable Windows Vista-based computer, you may receive a Stop error message that resembles one of the following:

STOP: 0x000000E4 (0x00000002, parameter2, parameter3, parameter4)

STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
    


When you wake a Windows Vista-based computer from sleep, you may receive a Stop 0x9F error message that resembles the following:

STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

This problem occurs when a device that uses an Institute of Electrical and Electronics Engineering (IEEE) 1394 connection is connected to the computer. For example, the device may be a Maxtor One Touch II 300GB model external hard disk, an Apple iPod, or some other IEEE 1394-based device.
    
Error message when you try to shut down or to restart a Windows Vista-based portable computer that has Bluetooth devices installed: "Stop: 0x0000008E"

Consider the following scenario:
•  You are running a Windows Vista-based portable computer that has Bluetooth devices installed.
•  You hot-plug a PCI ExpressCard device into the computer.
•  You try to shut down or to restart the computer.

In this scenario, you may receive the following error message:

Stop: 0x0000008E (0xC0000005, 0x8A317B80, 0xA624B9E8, 0x00000000)
bthport.sys - Address 8A317B80 base at 8A2F6000, DataStamp 4578eb6e


Consider the following scenario. In the BIOS setup of a Microsoft Windows Vista-based computer, you change the Serial Advanced Technology Attachment (SATA) mode of the boot drive to use the Advanced Host Controller Interface (AHCI) specification. You then restart the computer.

In this scenario, you receive the following error message:

STOP 0x0000007B INACCESSABLE_BOOT_DEVICE
    


When you try to put a Windows Vista-based computer to sleep or into hibernation, you receive an error message that resembles the following:

STOP 0x000000FE (parameter1, parameter2, parameter3, parameter4)
BUGCODE_USB_DRIVER
    


When you start a Windows Vista-based computer, you receive an error message that resembles the following:

*** STOP: 0x0000006F (param1, param2, param3, param4)
SESSION3_INITIALIZATION_FAILED

This problem occurs if the computer is using an onboard storage device or an external flash storage device that is managed by Windows ReadyBoost. This problem occurs only in certain hardware configurations.

Note: Some computers may use an onboard "integrated" flash storage device that uses Windows ReadyBoost to improve system performance. On such a system, you may not be aware that Windows ReadyBoost is running, because the configuration and operation are automatic.


On a Windows Vista-based computer that is running a USB composite device, you may receive a Stop error message that resembles the following:

STOP 0x000000FE (parameter1, parameter2, parameter3, parameter4)
BUGCODE_USB_DRIVER

This problem may occur if the USB composite device has the Selective Suspend feature enabled. This problem occurs even though the USB composite device supports the Selective Suspend feature.
    


You are using Point-toPoint Protocol (PPP) to connect to a network or to the Internet from a Windows Vista-based computer. If you put the computer to sleep while the PPP connection is active, the screen goes black. After approximately 10 minutes, your computer may restart, or you may receive a Stop error message that resembles the following:

STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

Alternatively, you are using PPP to connect to a network or to the Internet from a Windows Vista-based computer. When you are connected, if you try to install a firewall product or a VPN client software, the installation will fail. When your computer tries to sleep the screen goes black. After approximately 10 minutes, your computer may restart or you may receive a Stop error message that resembles the following:

STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

When this problem occurs, you may be using a traditional modem, an ADSL modem, or a cellular telephone to connect to a network or to the Internet.
    


When you wake a Windows Vista-based computer from sleep or from hibernation, you receive a "Stop 0x44" error message in the Usbhub.sys process. This error message resembles the following:

STOP 0x00000044(parameter1, parameter2, parameter3, parameter4)
MULTIPLE_IRP_COMPLETE_REQUESTS


When you repeatedly restart a Windows Vista-based computer, you receive a "Stop 0x0000007E" error message.
    


When you connect a portable Windows Vista-based computer to a docking station, you may receive a Stop error message that resembles the following:

STOP: 0x000000fe (0x00000006, parameter2, 0x48676643, 0x00000000)
BUGCODE_USB_DRIVER

This problem occurs if at least one of the following conditions is true:
•  The computer uses a built-in charge-coupled device (CCD) or a built-in card-reader.
•  A digital camera is connected to the computer through a universal serial bus (USB) cable.
   


When you start a Windows Vista-based computer, you may receive a "Stop 0x50" error message that resembles the following:

*** STOP: 0x00000050 (param1, param2, param3, param4)
PAGE_FAULT_IN_NONPAGED_AREA

This problem typically occurs very early in the startup process. For example, the problem may occur shortly after the splash screen appears, and you see a black screen with a moving progress bar. Specifically, this problem typically occurs when the system tries to load the i8042prt.sys driver. The problem only occurs in certain hardware configurations.
    


When you start a Windows Vista-based computer, you may receive a Stop 0x50 error message that resembles the following:

*** STOP: 0x00000050 (param1, param2, param3, param4)
PAGE_FAULT_IN_NONPAGED_AREA

This problem occurs on a computer that has the following hardware installed:
•  A card bus adapter
•  A storage device that is inserted into the card bus adapter

The storage device might be one of the following:
•  A secure digital (SD) card
•  A compact flash (CF) card
•  An external Serial Advanced Technology Attachment (eSATA) hard disk drive that is running in SATA Advanced Host Controller Interface (AHCI) mode


When you start a computer that is running Windows Vista, you randomly receive a "Stop 0000000xA" error message that resembles the following:

STOP 0x0000000A IRQL_NOT_LESS_OR_EQUAL Storport.sys

You experience this problem if the following conditions are true:
•  The computer has an NVIDIA chipset.
•  The computer has four gigabytes (GB) or more of RAM.
   


Consider the following scenario:
•  You install the Nero InCD program on a Windows Vista-based computer
•  You enable the "Special pool" feature in the Driver Verifier utility (Verifier.exe) for a device on the computer.
•  There is no media in the CD drive or in the DVD drive.

In this scenario, Windows Vista stops unexpectedly during startup, and then you receive an error message that resembles the following:

Stop 00000050 (83cb3054, 00000000, 8143cc97, 00000001)
    


When you use an Internet Protocol security (IPsec) tunnel mode connection to communicate from a Windows Vista-based computer to another computer, the Windows Vista-based computer may restart. Also, you may receive an error message that resembles the following:

STOP 0x000000D1 (parameter1, parameter2, parameter3, parameter4)
DRIVER_IRQL_NOT_LESS_OR_EQUAL

This problem occurs if you install antivirus filter drivers on the Windows Vista-based computer.


When you wake a Windows Vista-based computer from sleep, you may receive a Stop error message that resembles the following:

*** STOP: 0x000000B8 (param1, param, param, param)
ATTEMPTED_SWITCH_FROM_DPC

This problem occurs if you have installed the update that is described in the following Microsoft Knowledge Base article:

(http://support.microsoft.com/kb/929762/) You receive a Stop 0x9F error when you wake a Windows Vista-based computer that is connected to an IEEE 1394-based device
    


Consider the following scenario:
•  You are running a Windows Vista-based portable computer that has multiple USB devices or that has a docking station that has multiple USB devices.
•  You put the computer into the "Hibernate system" power state (S4).
•  You bring the computer out of the S4 power state. In this scenario, you may receive the following error message on a blue screen:

Stop 0x000000D1 (parameter1 , parameter2 , parameter3 , parameter4)
DRIVER_IRQL_NOT_LESS_OR_EQUAL

Note:
•  The four parameters in this error message vary depending on the computer's configuration.
•  Not all "Stop 0x000000D1" errors are caused by this problem.
•  Depending on the computer settings, the Windows Vista-based portable computer may restart automatically after the error message appears on the blue screen.
   


When you try to play a movie file that has an .mov extension by using QuickTime 7 in Windows Vista, you may receive a Stop error message that resembles the following:

STOP 0x0000001A (parameter1, parameter2, parameter3, parameter4)
MEMORY_MANAGEMENT


When you try to install Windows Vista, you may receive an error message that resembles the following:

STOP 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL

This problem occurs if the following conditions are true:
•  The computer uses more than 3 GB of RAM.
•  The computer uses a storage system that is running the Storport miniport driver.
•  The computer uses a controller that uses 32-bit direct memory access (DMA).
   


On a Windows Vista-based computer, you install a third-party driver that manages on-board flash memory for ReadyDrive. After you install this third-party driver, you occasionally receive a Stop error message that resembles the following:

*** STOP: 0x0000007F (param1, param2, param3, param4)
UNEXPECTED_KERNEL_MODE_TRAP
    


You try to install Windows Vista on a computer that includes a DELL CERC SATA 1.5/6ch RAID controller from Dell. However, when the computer restarts, you receive an error message that resembles the following:

STOP 0x0000007B (0xF9813BD8,0xC0000034,0x00000000,0x00000000)
INACCESIBLE_BOOT_DEVICE
    


When you try to install a network printer on a Windows Vista-based computer, you may receive the following error message:

Windows cannot connect to the printer. Operation could not be completed (error 0x0000000d).


Note: This article does not state an error code for the associated stop error.

You are running Windows Vista on your Sony VAIO UX Series Micro PC that has integrated wireless WAN technology. You start the Sony VAIO Camera Capture Utility, and then you switch to the rear camera. However, after a short time, such as 10 minutes, the operating system stops unexpectedly, and you receive a Stop error message in the USBCAMD_ProcessIsoIrps function.
    


When you try to restart a Microsoft Windows Preinstallation Environment (Windows PE) 2.0 for Windows Vista system that uses an AMD Barcelona processor and that has the Operating System Capabilities (_OSC) method enabled in the BIOS, the system will continually restart. Additionally, you may receive the following Stop error message on the screen:

STOP: 0x0000007B: (parameter1, parameter2, parameter3, parameter4)
INACCESSIBLE_BOOT_DEVICE

Notes: The four parameters in the Stop error message vary depending on the computer's configuration. Not all "Stop 0x0000007B" error messages are caused by this problem.
    


Consider the following scenario:
  • You are running a Windows Vista-based portable computer that has Bluetooth devices installed.
  • You hot-plug a PCI ExpressCard device into the computer.
  • You try to shut down or to restart the computer.
In this scenario, you may receive the following error message:

Stop: 0x0000008E (0xC0000005, 0x8A317B80, 0xA624B9E8, 0x00000000)
bthport.sys - Address 8A317B80 base at 8A2F6000, DataStamp 4578eb6e
    


When you wake a Windows Vista-based computer from sleep (S3), the computer may stop responding (hang). When this problem occurs, the screen first becomes black. Then, you may eventually receive a Stop error message that resembles the following:

*** STOP: 0x0000009F(parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

This problem may occur if the following conditions are true:
  • The computer is using a PCI-Express (PCI-E) graphics device.
  • The computer's firmware grants native support to the operating system for PCI-E features.
  • PCI-E Active State Power Management (ASPM) is enabled on the PCI-E graphics device.
This problem may occur intermittently.
    


If you try to install a universal serial bus (USB) device on a Windows Vista-based computer that was upgraded from Microsoft Windows XP, you may receive one or both of the following error messages:

Error message 1
Windows encountered a problem installing the driver software for your device.

Error message 2
Windows found driver software for your device but encountered an error while attempting to install it. Disk Device. Parameter is incorrect.

 Additionally, the USB device does not appear as expected in Device Manager. Device Manager may display one of the following conditions:
  • The USB device is listed under the Other devices category as an unknown device.
  • An exclamation mark (!) appears next to the USB device name.
If you view the properties of the USB device, you receive the following error message in the Device status area:

 This device is either not present, not working properly, or does not have all the drivers installed. Try upgrading the device drivers for this device.

If the USB device driver is deleted or is disabled, and if the LowerFilters registry entry is not deleted, you may receive a Stop error message that resembles the following message when you restart the computer:

STOP 0x7B INACCESSIBLE_BOOT_DEVICE

You receive this Stop error because the Zetsfd.sys filter driver is referenced in the registry.


When you start a Windows Vista-based computer, you receive the following Stop error message on a blue screen:

0xC1F5
    


You may receive a Stop error message that resembles one of the following after you resume a computer from sleep or from hibernation:

Error message 1:
STOP 127 PAGE_NOT_ZERO_NVIDIA_USB

This error occurs on a computer that uses 2 gigabytes (GB) or more of RAM and an nVidia nForce EHCI controller.

Error message 2:
STOP 0x1000007E usbhub.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

This error occurs because of a race condition in the Usbhub.sys driver. This condition occurs if a USB device driver tries to enter a selective suspend state when a previously cancelled selective suspend request has not yet been fully processed.
    


A "stop 0x7E" error that may occur during startup on some systems that are running an older Pentium 5 CPU.
    


On a portable Windows Vista-based computer, you occasionally receive an error message that resembles the following:

STOP 0x0000007E(c0000005, 0, a16bb8d4, a16bb5d0)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

This problem occurs if the following conditions are true:
  • The computer is running a program or a service that periodically wakes the computer from sleep to perform tasks and then puts the computer to sleep again.
  • The tasks are network-related or require network connectivity.
  • The computer uses a wireless connection for network connectivity.
    


Consider the following scenario. You connect a PCMCIA storage device to a Windows Vista-based computer. For example, the device may be a PCMCIA card reader. Next, you put the computer to sleep, disconnect the device from the computer, and then wake the computer from sleep. In this scenario, you may experience one of the following problems:
  • The PCMCIA storage device is still listed in Windows Explorer, even though the device was disconnected.
  • When you reconnect the PCMCIA storage device, the device does not work.
  • The computer stops responding (hangs).
  • After the computer has been running for a while, you receive a Stop error message that resembles the following:
STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE


After you enable the BitLocker Drive Encryption feature in Windows Vista, you may receive a "Stop 0x0000007E" error message that resembles the following:

STOP 0x0000007E (parameter1, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    


When you try to put a Windows Vista-based computer to sleep while a dial-up network connection is active, the computer may crash. Additionally, you receive a Stop error message that resembles the following:

STOP: 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

This issue occurs even if you have installed hotfix 931671 on the computer.
    


You access the network from a Windows Vista-based computer. When you unplug the network cable, the computer may crash. Additionally, you may receive a Stop error message that resembles the following:

STOP 0x000000D1 (parameter1, parameter2, parameter3, parameter4)
DRIVER_IRQL_NOT_LESS_OR_EQUAL

This problem may also occur when the computer is switching between different wireless access points.