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Troubleshoot CD & DVD Problems

Installation Media may not be recognized when you try to install Vista from the CD or DVD

When you try to use a Windows Vista CD or DVD to install Windows Vista, one or more of the following issues may occur:
  • The disc is not recognised by the computer.
  • When you view the contents of the disc in Windows Explorer, the disc appears to be empty.
  • The disc is in the CD or DVD drive when you start the computer. However, you are not prompted with the following message as expected:

Press any key to boot from CD

You cannot access a CD or DVD disc on a shared optical drive after you replace one disc with another on a Windows Vista-based computer

Consider the following scenario:
  • You share the optical drive of a Windows Vista-based computer, and then you insert a CD or DVD disc into the drive.
  • You use a network connection to access the disc from a second Windows Vista-based computer.
  • You replace the disc with a different disc.
  • You try to access the new disc from the second computer by using the same network connection.
In this scenario, you receive an error message that resembles the following:

The wrong diskette is in the drive. Insert correct diskette into drive \\path_of_shared_disc\name_of_shared_disc

If you restart the second computer, you can access the new disc by using the network connection.
When you use Windows Media Player to burn a CD or a DVD in Windows Vista, the burner drive may not be visible

When you use Windows Media Player to burn a CD or a DVD in Windows Vista, the CD or DVD burner drive may not be visible in Windows Media Player.

This issue may occur if one of the following conditions is true:
  • You have installed a version of the Intel Application Accelerator software that is earlier than version 6.2.
  • You have installed the Intel Matrix Storage software on a Windows Vista-based computer that has an Intel 82801EB I/O Controller Hub 5 (ICH5)-based chipset.
The port driver that is installed by the Intel Application Accelerator software and the Intel Matrix Storage software return incorrect sense data codes. This behaviour prevents Windows Media Player from accessing the burner drive. Therefore, the burner drive is not visible in Windows Media Player. The minimum requirement for you to install the Intel Matrix Storage software in Windows Vista is to have an Intel 82801FR I/O controller hub (ICH6R)-based chipset.
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

You upgrade a computer to Windows Vista or you install or uninstall applications that have a CD/DVD filter driver. When you restart the computer, the CD drive or the DVD drive no longer works as expected.

This problem may occur if one of the following scenarios is true:
  • The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows Vista.
  • You uninstalled CD software that fails to properly remove itself in the registry.
  • You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.
The read speed of the DVD-R/RW drive is much slower than the expected speed on a Windows Vista-based computer

On a Windows Vista-based computer, you finish recording an optical disc, such as a CD-R, a CD-RW, a DVD-R, or a DVD-RW disc. To record the optical disc, you use the DVD-R/RW drive, and you select the mastered disc format. Then, you notice that the read speed of the drive is much slower than the expected speed. This slow read speed causes the Windows Vista operating system to take more time to copy files from the drive.

Note If you use a built-in DVD drive, you must restart the operating system, or you must resume from hibernation to reset to the default speed of the DVD drive. If you use an external DVD drive, you only have to restart the external DVD drive.
When you try to use DVD-Rs or DVD-RWs interchangeably, a consumer electronics DVD player or DVD recorder may be incompatible with the DVD drive in a Windows Vista-based computer

Consider the following scenarios:
  • You try to use a DVD-R or a DVD-RW that was recorded on a Windows Vista-based computer in a consumer electronics DVD player or in a consumer electronics DVD recorder.
  • You try to use a DVD-R or a DVD-RW that was recorded on a consumer electronics DVD recorder in a Windows Vista-based computer.
In these scenarios, you may experience issues. These issues may include, but are not limited to, the following:
  • Windows Vista does not recognize a DVD-R or DVD-RW that you format on a consumer electronics DVD recorder.
  • A consumer electronics DVD player or a consumer electronics DVD recorder does not recognise a DVD-R or DVD-RW that you format on the Windows Vista-based computer.
  • Windows Vista can read a DVD-RW that you record on a consumer electronics DVD recorder, but Windows Vista cannot write to the DVD-RW.
  • You cannot play a DVD-R or a DVD-RW on a consumer electronics DVD player if you format that DVD on a Windows Vista-based computer.
  • A consumer electronics DVD recorder cannot record on a DVD-R or a DVD-RW that you format on a Windows Vista-based computer.
A DVD movie may be unexpectedly set to play from the beginning when you switch the display to use a different "video out" port in Windows Vista

You use Windows Media Centre on a Windows Vista-based computer to play a DVD movie. When you switch the display to use a different "video out" port, the DVD movie may be unexpectedly set to play from the beginning. Additionally, the screen may flicker.
Error message on a Windows Vista-based computer when you try to burn a file to a writable DVD: "There was an error burning this disc. The disc might no longer be usable"

Consider the following scenario:
  • On a Windows Vista-based computer, you use Mastered mode to burn a file to a writable DVD that has a 4.7-gigabyte (GB) capacity.
  • The DVD already contains a file that is larger than 2 GB.
In this scenario, you receive the following error message:

There was an error burning this disc. The disc might no longer be usable.
You cannot record more data to a recordable DVD-R Dual Layer disc after you format and then eject the disc in Windows Vista

After you format and then eject a recordable DVD-R Dual Layer disc in Windows Vista, you cannot record more data to the disc.
Error message when you try to use the Create CD/DVD wizard to write to a DVD on a Windows Vista-based computer: "Insert Writable Media"

You insert a blank DVD into the recordable DVD drive of a Windows Vista based-computer and then try to use the Create CD/DVD wizard to write to the DVD. After you do this, you may receive the following error message:

Insert Writable Media
The computer stops responding or you receive a "Low Disk Space" error message when you try to create a slide show on a DVD or to create a DVD in Windows Vista

In Windows Vista, when you try to use the Create CD/DVD feature in Media Centre to create a slide show on a DVD or to create a video DVD, the computer stops responding. Or, you receive an error message that resembles the following:

Low Disk Space
Audio may be much louder when you play an alternative audio source than when you play a DVD movie in Windows Vista

Consider the following scenario. You play a DVD movie by using Windows Media Center in Windows Vista or by using Windows Media Player 11. You eject or stop the DVD, and then you play audio from an alternative source, such as a music CD or a multimedia audio format. (WMA and MP3 are examples of multimedia audio format files.) In this scenario, the audio may be much louder when you play the alternative audio source than when you play the DVD movie.
On a Windows Vista-based computer, you cannot view the pop-up menu when you try to access a DVD-VR format DVD that was created by using a consumer electronics DVD recorder

Consider the following scenario. On a Windows Vista-based computer, you right-click certain files that are saved on a disc. Then, you try to access a DVD-VR format DVD that was created by using a consumer electronics DVD recorder.

In this scenario, you cannot view the pop-up menu. Also, when you try to copy these files from the disc to the hard disk, you receive an error message that resembles the following error message:

An unexpected error is preventing the operation. Make a note of this error code, which might be useful if you get additional help to resolve this problem: Error 0x80070570: The file or directory is corrupted and unreadable.
 
Message that you receive when you use the "Backup and Restore Centre" Control Panel item in Windows Vista: "Label and insert a blank disk"

When you use the "Backup and Restore Centre" Control Panel item to back up files and folders in Windows Vista, you receive the following message:

Label and insert a blank disk
Please write the following label on a blank disk and insert it into drive:\
ComputerName Date Time Disk 1


If you click File backup needs attention in the notification area, you receive the following error message:

The disk in the drive cannot be written to. Please write the following label on a blank disk and insert it into drive:\
ComputerName Date Time Disk 1


You experience this behaviour even if the CD drive or the DVD drive contains a writable disc.
Error message when you try to add files to the DVD-burning catalogue in Media Centre on a Windows Vista-based computer: "CD Creation Error: The CD drive currently contains the wrong type of CD. Please insert a writable CD."

When you try to add files to the DVD-burning catalogue in Windows Media Centre on a Windows Vista-based computer, you may receive the following error message: CD Creation Error:

The CD drive currently contains the wrong type of CD. Please insert a writable CD.

This problem occurs if you use the Sonic Solutions DVD creation engine when you try to add the files. Note The Sonic Solutions DVD creation engine is technically known as the Sonic AuthorScript Video Engine.
The DVD playback volume in Windows Media Player or in a Windows Media Centre application is not loud enough on a Windows Vista-based portable computer

You insert a DVD disk to watch a movie on a Windows Vista-based portable computer. You use Windows Media Player (Wmplayer.exe) or an application in Windows Media Centre (Ehshell.exe) to watch the movie. However, the overall volume seems to be too low. For example, when you set maximum gain on all volume controls that are available in the audio mixer, system sounds and CD music playback are loud enough. However, DVD playback volume is still not loud enough.
The computer does not recognise the Windows Vista installation disc

When you try to use a Windows Vista installation disc, the computer does not recognize the disc. For example, the disc appears to be empty in Windows Explorer. Or, when the disc is in the drive and you start the computer, you are not prompted to start from the disc.

This article describes the steps that you can take to troubleshoot the problem when you cannot install Windows Vista from a CD or from a DVD. Problems may occur if there is a problem with the disc or with the drive. This article contains steps to help you resolve possible problems.
When you use the Mastered file system format, disk creation does not finish after you wake a Windows Vista-based computer from sleep

Consider the following scenario. You use the Mastered file system format to copy files to a CD or to a DVD on a Windows Vista-based computer. You click Burn to disc on the toolbar to burn the files to the disc. Before the computer finishes burning the files to the disc, you put the computer to sleep. In this scenario, the disk creation does not finish after you wake the computer from sleep. You receive an error message that resembles the following:

There was an error burning this disc. The disc may no longer be usable.
You may experience various problems when you use optical media in Windows Vista

In Windows Vista, you may experience various problems when you use optical media. This issue may occur if there are problems with the optical media, with the optical drive, or with the file that you wrote to the optical media.
After you use the Safely Remove Hardware option to remove a built-in optical drive from a portable Windows Vista-based computer, you may be unable to reconnect the drive

After you use the Safely Remove Hardware option to remove a built-in optical drive from a portable Windows Vista-based computer, you may be unable to reconnect the drive. Additionally, the computer may stop responding when you try to shut down or restart the computer after this problem occurs.
Error message when you try to burn files to a writable disc in Windows Vista: "There was an error burning this disc"

When you try to burn files to a writable CD disc or to a writable DVD disc in Windows Vista, you receive the following error message:

There was a problem burning this disc. There was an error burning this disc. The disc might no longer be usable.
An optical disc appears to be blank after you format the disc by using the Live File System component on a Windows Vista-based computer

Consider the following scenario:
  • You format an optical disc by using the Live File System component on a Windows Vista-based computer.
  • You eject the disc soon after the formatting operation appears to be complete. Or, you eject the disc soon after you write a file to the disc, after the formatting operation is complete.
  • You reinsert the disc. In this scenario, the disc appears to be blank. Any files that were written to the disc after the formatting operation are lost. Additionally, you cannot write any files to the disc.
This problem occurs only when you use the Live File System component to format the disk, and then you eject the disk soon after a write operation has occurred.
SATA optical drives are not available after you start a Windows Vista-based computer

Serial Advanced Technology Attachment (SATA) optical drives, such as a CD or a DVD drive, may not be available after you start a Windows Vista-based computer.

This problem may occur if the computer uses an Advanced Host Controller Interface (AHCI) chipset. The problem does not occur if the AHCI chipset uses Parallel Advanced Technology Attachment (PATA) emulation mode.
Error message during Windows Vista startup if the Nero InCD program is installed and if the "Special pool" feature is enabled in the Driver Verifier utility: "Stop 00000050"

Consider the following scenario:
  • You install the Nero InCD program on a Windows Vista-based computer.
  • You enable the "Special pool" feature in the Driver Verifier utility (Verifier.exe) for a device on the computer.
  • There is no media in the CD drive or in the DVD drive.
In this scenario, Windows Vista stops unexpectedly during startup, and then you receive an error message that resembles the following:

Stop 00000050 (83cb3054, 00000000, 8143cc97, 00000001)